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The Cakery Leamington Spa makes celebration cakes for every occasion, which delight customers around Warwickshire. We pride ourselves on creating delicious and beautiful cupcakes, celebration cakes and wedding cakes.The Cakery opened in 2011 and since then it has gone from strength to strength. We now need someone to help us expand and make our 13th year in business the best

Part Time Customer Service Administrator.

We are looking for someone to help run the business smoothly, being the ‘front of house’ in our busy Leamington shop – talking to customers, taking orders and dealing with customer enquiries over the phone and email. We’re looking for a likeable, friendly person, who is super organised and enjoys working in a busy and creative environment.

We need someone to offer our customer excellent customer service making ordering easy with a can do attitude.

28 hours per week. Core hours are 9-3 Tuesday – Friday and 9am-5:30pm every other Saturday. There is some flexibility on the hours but I do need all of these days.

Based on 28hours pw £19,656 (£13.50ph) 

  • Serving customers in the shop – this would range from serving cupcakes to holding tastings and consultations for wedding cakes.
  • Taking orders on email, face to face and over the phone.
  • Quoting for cakes based on the level of effort and time required to create the cake, with the help of the kitchen team.
  • Dealing with all email and social media enquires.
  • Organising our orders systems to make sure all orders are completed and delivered on time.
  • Sending out invoices and keeping track of payments.
  • Dealing with all sales on our very popular online shop.
  • Organising all photos and photo albums
  • Organising wholesale orders and payments
  • Working closely with wedding venue and planners
  • Being available during busy periods to help with deliveries and at events and food festivals.
  • Ability to sell and close sales.
  • Be computer literate, be confident on Word, Excel, Google Docs
  • We want someone who will be passionate about what we do and show this through everything they do!
  • Are you a friendly, personable and confident person?
  • Do enjoy interacting with customers and offering excellent customer service?
  • Do you have admin experience?
  • Are you super organised? and love a system that works?
  • Do you enjoy working in a fast paced, busy environment?
  • Are you confident using a computer and (microsoft office or ‘common office applications?)
  • Have a very good level of written English for writing clear emails and communication with customers?
  • Can you think outside the box, and are you proactive and a good problem solver?
  • Do you take pride in your work? and are you willing to go the extra mile to do a great job?
  • Do you understand and apply the art of selling?
  • Do you have an eye for detail and understand the importance of maintaining high standards?
  • Are you looking for a role where you can have a real impact on a small, local business with big ambitions?

Applications for this job close on Friday 12th April 2024.

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